Privacy Policy
Your privacy matters to us. This policy explains what personal information The Fox Travellers collects, how we use and protect it, and the choices available to you.
Last updated: 24 August 2026
01 Introduction
The Fox Travellers respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over it.
This policy applies to our website, our booking process, and all services we provide.
02 Information We Collect
- Account details: first name, last name, email address, mobile number, date of birth, anniversary date (optional) and referral code.
- Security data: your password, stored only as a one-way encrypted hash. We never store or have access to your plain-text password.
- Booking details: traveller names, passport and visa information, travel dates, and preferences needed to fulfil your booking.
- Payment data: processed by our payment gateway partners. We do not store your full card or banking credentials on our servers.
- Technical data: IP address, browser type, device information, and pages visited, collected to keep the service secure and to improve it.
03 How We Use Your Information
- To create and manage your account and authenticate you when you sign in.
- To process, confirm and service your tour bookings and travel documents.
- To send booking confirmations, itineraries, reminders and service updates.
- To send offers, birthday and anniversary greetings, and promotional communication — only where you have not opted out.
- To detect, prevent and investigate fraud, abuse and security incidents.
- To comply with legal, tax and regulatory obligations in India.
04 Sharing Your Information
We do not sell or rent your personal data. We share it only where necessary:
- With airlines, hotels, transport operators, visa consultants and other suppliers required to deliver your booking.
- With payment gateways and banks to process transactions securely.
- With government authorities, embassies or law enforcement where required by law.
- With technology providers who host or support our systems under confidentiality obligations.
05 How We Protect Your Data
- Passwords are hashed using industry-standard bcrypt encryption and are never readable by our staff.
- Data in transit is protected by 256-bit TLS/SSL encryption.
- Access to customer records is restricted to authorised personnel on a need-to-know basis.
- Repeated failed sign-in attempts are automatically throttled to protect your account from brute-force attacks.
06 Cookies
We use cookies to keep you signed in, remember your preferences, and understand how the site is used. Essential cookies are required for the Website to function. You can disable cookies in your browser settings, but some features — including staying signed in — will no longer work.
07 Data Retention
We retain your account and booking data for as long as your account is active, and thereafter for the period required to meet legal, accounting and tax obligations. You may request deletion of your account at any time, subject to records we are legally required to keep.
08 Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your account and associated personal data.
- Withdraw consent for marketing communication at any time.
- Object to or restrict certain processing of your data.
To exercise any of these rights, write to us at info@thefoxtraveller.com. We respond to verified requests within 30 days.
09 Children's Privacy
Our Website is not directed at children under 12, and we do not knowingly collect personal data from them. Bookings for minors must be made by a parent or legal guardian. If you believe a child has provided us with personal data, please contact us and we will delete it.
10 Contact Us
For any question about this Privacy Policy or how your data is handled, reach out to us:
